Privacy Policy

Effective Date: July 1, 2026

Kingdom Television Network Limited ("KTN", "we", "us") is registered in England and headquartered in London. This Privacy Policy explains how we collect, use, disclose and protect personal data when you use our websites, mobile applications and related services.

Data controller & contact

Data controller: Kingdom Television Network Limited. For privacy enquiries, data subject requests or a copy of our processing terms contact support@kingdom24.tv.

What we collect

  • Account information (name, email, username, telephone number)
  • Authentication data and credentials (stored securely)
  • Usage and playback data (watch history, preferences, interactions)
  • Payment and billing information (processed by PCI-compliant providers)
  • Device identifiers, push notification tokens and diagnostic logs
  • Cookies and tracking identifiers for analytics and advertising
  • User-generated content (comments) where provided

How we use personal data

  • To provide and improve our services
  • To personalise content and recommendations
  • To process purchases, donations and subscriptions
  • To provide customer support and manage accounts
  • To comply with legal and regulatory obligations
  • Where you have provided consent for marketing or tracking

Sharing and third parties

  • Hosting, CDN and analytics providers
  • Payment processors and app store operators (Apple / Google)
  • Broadcast partners and service vendors
  • Legal or regulatory bodies such as Ofcom where required
  • Processors and partners under Data Processing Agreements and appropriate transfer safeguards

Retention

We retain personal data only for as long as necessary for the purposes described, including account records while your account exists and transactional records for statutory retention obligations.

Cookies & tracking

We use cookies and similar technologies for essential functionality, analytics and advertising. Non-essential cookies require consent, and you can manage preferences in our banner or through your device/browser settings.

Children

Our services are not directed to children under 13 and we do not knowingly collect their personal data without parental consent. If you believe data has been collected in error, contact us.

Your rights

  • Access, rectification, erasure and restriction of processing
  • Objection and data portability
  • Withdrawal of consent where processing relies on consent
  • The right to complain to the Information Commissioner's Office (ICO)

Security

We implement appropriate technical and organisational measures to protect personal data. No system is completely secure, so please contact us immediately if you suspect a security incident.

Broadcasting & regulatory compliance

As a broadcaster we may process personal data to fulfil Ofcom obligations including record keeping, complaints handling and cooperation with investigations. Advertising and sponsorship practices follow CAP and BCAP codes.

Contact

For privacy enquiries contact support@kingdom24.tv.